Practical AgentForce – Hands-On Configuration for Service Use Cases

AgentForce is transforming customer service by bringing AI-driven efficiency, automation, and seamless case resolution to businesses. But how do you actually set it up and make it work for your business?

This practical webinar is designed to take you through a step-by-step configuration of a real-world service use case in AgentForce. You’ll learn how to set up AgentForce from scratch, configure key features, and see the impact on service efficiency.

✔ Live step-by-step setup – No slides, just real-time configuration.

✔ Hands-on best practices – Learn how to set up AgentForce the right way.

✔ Service use case deep dive – See how to configure AgentForce for case routing, automation, and AI-powered assistance.

✔ Troubleshooting & Optimization – Learn common pitfalls and how to avoid them.

✔ 🚀 Live Interactive Demo of AgentForce – Experience the setup in real time.

🎯 Who Should Join?

This session is ideal for:

✔ Service & Support Managers – Learn how to optimize customer service operations with AgentForce.

✔ Salesforce Admins & Consultants – Get practical insights into configuring AgentForce from scratch.

✔ Business Leaders & Decision-Makers – Understand how AgentForce can improve service KPIs and customer experience.

✔ Companies considering AgentForce – Get a detailed, real-world view of how the platform works before implementation.

📖 What You’ll Learn (Agenda)

1️⃣ Introduction to AgentForce for Service

• What is AgentForce, and how does it enhance service operations?

• Key benefits of using AgentForce for case management.

2️⃣ Step-by-Step Configuration: Setting Up a Basic Use Case

• Creating case types and configuring case routing rules.

• Setting up automated workflows for ticket resolution.

• Configuring AI-driven recommendations for agents.

3️⃣ Optimizing AgentForce for Service Teams

• How to integrate AgentForce with knowledge bases and AI chatbots.

• Best practices for reducing resolution times and improving CSAT scores.

4️⃣ 🚀 Live Interactive Demo: AgentForce in Action

• Full end-to-end configuration of a service use case.

• Watch as we build, test, and optimize a real-world service flow.

5️⃣ Troubleshooting & Q&A Session

• Common configuration mistakes and how to avoid them.

• Live Q&A—ask your questions and get expert insights.

👨‍🏫 Meet the Speakers

TBA

Key Benefits of Attending

✔ Walk away with a fully configured AgentForce service use case—ready to implement in your business.

✔ Gain step-by-step knowledge on setting up automation, case routing, and AI-driven support.

✔ See real-time troubleshooting to understand common mistakes and best practices.

✔ Ask your questions live and receive expert advice on your own AgentForce setup.

✔ Experience a live demo and see how AgentForce can revolutionize service operations.