Agentforce
Autonomous, proactive AI agents
Agentforce replaces traditional dialog-based chatbots with intelligent agents that understand tasks, reason through multi-step workflows, and execute actions autonomously - without human intervention.
Built with Salesforce tools and trust
Used platforms like Flows, Apex, Prompt Templates, and Data Cloud, plus the Einstein Trust Layer for data security and compliance, let you set up agents using natural language - no heavy coding needed.
Advanced reasoning via atlas engine
Driven by the Atlas Reasoning Engine, Agentforce parses complex requests, breaks them into subtasks, and dynamically adapts its actions - all grounded in Salesforce metadata and business data.CASE STUDy
Intelligent Customer Support with Agentforce
With Salesforce Agentforce, BODIQ delivers instant, 24/7 assistance directly on its e-commerce platform. Autonomous AI agents help customers check order status, answer product questions using the centralized knowledge base, and provide personalized product recommendations based on individual needs. The agents also triage service inquiries and route complex cases to human support teams, ensuring fast, accurate responses while maintaining a seamless customer experience across the entire buying and post-purchase journey.
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What to know about Agentforce
Core Features
Agent builder
Create, configure, and test AI agents using natural language instructions inside Agentforce Studio. No coding necessary.
Standard & custom agent types
Choose from prebuilt agent types - Service, Sales, Marketing, Employee, SDR, etc. - or define custom agents tailored to specific tasks via simple prompts.
Atlas reasoning engine
Engine that breaks down requests into actionable steps, enabling dynamic adaptation and decision-making based on business context.
Trusted data access & actions
Agents reliably access current CRM and knowledge data (via Data Cloud), metadata, and enterprise workflows (Flows, Apex, APIs), all within secure business boundaries.
Einstein trust layer
Ensures responses and actions are grounded in verified data, prevents hallucination or misuse, and maintains enterprise-grade compliance and privacy.
Agentforce 3 command center (observability & control)
The latest release includes a Command Center for monitoring agent performance, usage, latency, escalations, and health - providing transparency and governance at scale.Frequently asked questions
Here are some common questions you ask us regarding Agentforce.
Agentforce supports building and deploying agents for Sales, Service, Marketing and Commerce that share a unified platform, data model and tool-chain, enabling enterprise-wide rollout rather than isolated pilots.
Agentforce uses built-in guardrails, the Atlas Reasoning Engine, the Einstein Trust Layer and retrieval-augmented generation (RAG) grounded in your business data to minimise hallucinations, ensure compliance and protect data.
Agentforce connects with your CRM, workflows, APIs, Data Cloud and external systems allowing agents to not only converse but also perform actions, trigger automation, access structured/unstructured data and execute tasks across platforms.
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