Agentforce
Autonomous, proactive AI agents
Agentforce replaces traditional dialog-based chatbots with intelligent agents that understand tasks, reason through multi-step workflows, and execute actions autonomously - without human intervention.
Built with Salesforce tools and trust
Used platforms like Flows, Apex, Prompt Templates, and Data Cloud, plus the Einstein Trust Layer for data security and compliance, let you set up agents using natural language - no heavy coding needed.
Advanced reasoning via atlas engine
Driven by the Atlas Reasoning Engine, Agentforce parses complex requests, breaks them into subtasks, and dynamically adapts its actions - all grounded in Salesforce metadata and business data.CASE STUDy
Intelligent Customer Support with Agentforce
With Salesforce Agentforce, BODIQ delivers instant, 24/7 assistance directly on its e-commerce platform. Autonomous AI agents help customers check order status, answer product questions using the centralized knowledge base, and provide personalized product recommendations based on individual needs. The agents also triage service inquiries and route complex cases to human support teams, ensuring fast, accurate responses while maintaining a seamless customer experience across the entire buying and post-purchase journey.
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What to know about Agentforce
Core Features
Agent builder
Create, configure, and test AI agents using natural language instructions inside Agentforce Studio. No coding necessary.
Standard & custom agent types
Choose from prebuilt agent types - Service, Sales, Marketing, Employee, SDR, etc. - or define custom agents tailored to specific tasks via simple prompts.
Atlas reasoning engine
Engine that breaks down requests into actionable steps, enabling dynamic adaptation and decision-making based on business context.
Trusted data access & actions
Agents reliably access current CRM and knowledge data (via Data Cloud), metadata, and enterprise workflows (Flows, Apex, APIs), all within secure business boundaries.
Einstein trust layer
Ensures responses and actions are grounded in verified data, prevents hallucination or misuse, and maintains enterprise-grade compliance and privacy.
Agentforce 3 command center (observability & control)
The latest release includes a Command Center for monitoring agent performance, usage, latency, escalations, and health - providing transparency and governance at scale.Frequently asked questions
Here are some common questions you ask us regarding Salesfroce Sales Cloud.
Agentforce supports building and deploying agents for Sales, Service, Marketing and Commerce that share a unified platform, data model and tool-chain, enabling enterprise-wide rollout rather than isolated pilots.
Agentforce uses built-in guardrails, the Atlas Reasoning Engine, the Einstein Trust Layer and retrieval-augmented generation (RAG) grounded in your business data to minimise hallucinations, ensure compliance and protect data.
Agentforce connects with your CRM, workflows, APIs, Data Cloud and external systems allowing agents to not only converse but also perform actions, trigger automation, access structured/unstructured data and execute tasks across platforms.
Sales Cloud
Salesforce Sales Cloud boosts sales productivity and revenue with Al-driven insights and automation.
Empower your team to close deals faster and build lasting customer relationships - all in one powerful platform.
Gain a 360° customer view
Consolidate all customer data and Interactions in one place, enabling more personalized engagement and smarter decision-making.
Grow revenue
Businesses using Sales Cloud see an average 29% increase in sales revenue, driven by better lead conversion and customer targeting.
Increase Sales team productivity
Sales Cloud leads to an average 38% increase in Sales team productivity, thanks to automation and Al-driven insights
Ventum boosts sales with
Salesforce Sales Cloud
With Salesforce Sales Cloud, Ventum now centrally manages all leads, accounts, and opportunities. They implemented lead tracking, quote generation, and deal scoring to better forecast revenue and support future growth.
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What to know about Salesforce Sales Cloud
Core Features
AI-powered selling (Einstein AI)
Get predictive insights, recommendations, and automatic activity capture to guide sales reps toward higher close rates.
Sales forecasting
Accurate, real-time forecasting tools allow you to monitor performance, predict revenue, and adjust strategy proactively.
Sales automation and workflows
Automate repetitive tasks like follow-ups, data entry, and approvals to increase efficiency and consistency.
Lead management
Track, nurture, and convert leads into opportunities with automated workflows and real-time visibility into your pipeline.
Reporting and Dashboards
Customizable, real-time dashboards and detailed reports provide actionable insights for sales performance and strategy.
Pipeline and deal management
Visual pipeline tracking with drag-and-drop tools and alerts to manage deals through each sales stage.Frequently asked questions
Here are some common questions you ask us regarding Salesfroce Sales Cloud.
Our company specializes in consulting, product development, and customer support. We tailor our services to fit the unique needs of businesses across various sectors, helping them grow and succeed in a competitive market.
You can reach our customer support team by emailing info@yourcompany.example.com, calling +1 555-555-5556, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
Let’s talk
Want to see how Salesforce can help your team? We’ll listen and find the best solution for you.
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Let’s talk
Want to see how Salesforce can help your team? We’ll listen and find the best solution for you.
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